Introduction
This Privacy Policy explains what information Two By Four Taylorsville Storage, LLC collects when you visit www.twobyfour.lat, when you contact our yard office in Sandy, United States, and when you rent or use a storage unit on our property. It also describes how we use that information, the conditions under which we may share it, and the choices you have about the way we handle it.
The website and the reservation tools described on it are developed and operated by the independent developer TwoByFour on behalf of Two By Four Taylorsville Storage, LLC, and this policy applies to the entire operation, online and on the yard. We wrote this document in plain language because a privacy policy that cannot be understood is of little use to the people it is meant to protect. If any part of it is unclear, we invite you to contact us and ask; a member of our office team will answer in ordinary words rather than legal ones.
Who We Are and How to Reach Us
Two By Four Taylorsville Storage, LLC is a self storage and logistics company that operates a fenced storage yard in Sandy, Utah. For the purposes of applicable data protection law, the company is the controller of the personal information described in this policy. Our registered business address is 3146 E Secret View Dr, Sandy - 84092-4951, United States (US).
You can reach the office by telephone at +17199748268 during posted business hours, or by email at ask@twobyfour.lat at any time. Written correspondence may be sent to our street address above. If your question concerns this website specifically, including anything related to the handling of data gathered through the site, please mark your message for the attention of the website office so it is routed quickly to the people who can help.
Scope of This Policy
This policy covers information collected through our website, through email and telephone contact with our office, and through the ordinary operation of the storage yard, including gate entry records and office paperwork. It applies to prospective customers who ask for a quote, current tenants who rent a unit, former tenants whose records we retain, business partners who store commercial inventory with us, and visitors who simply browse the site without ever contacting us.
The policy does not cover the practices of third parties we do not control, such as haulers we help you coordinate, payment processors, or the operators of websites we may link to. Those parties handle information under their own policies, and we encourage you to read them. Where our arrangements with a third party give us meaningful control or joint responsibility over personal information, this policy continues to apply and we remain accountable to you for the way that information is treated.
Information We Collect
We collect information in three broad ways. The first is information you choose to give us, such as your name and contact details when you fill in the reservation form on our contact page, send an email, or speak with us on the telephone. The second is information gathered automatically as you move through the website, such as the type of browser you use and the pages you view. The third is information created in the ordinary course of operating a storage business, such as your rental agreement, payment history, and gate entry log.
We do not collect categories of information beyond what the purposes described in this policy require. We do not buy mailing lists, we do not run advertising exchanges on our website, and we do not assemble profiles of you for sale to anyone. The list that follows in the next two sections describes each category in practical detail so you can see exactly what exists and why.
Information You Provide Directly
When you contact us or rent a unit, you may give us the following information: your name, postal address, email address, telephone number, and the contents of the message you send. If you proceed to a rental, we additionally record the unit number assigned to you, your start date, your billing preferences, the lock number issued or approved for your door, the vehicle registration of any car or trailer you keep in the lot, and, where required by our insurer, proof of insurance for stored goods.
Payment is processed through established payment providers, and we deliberately keep the amount of payment data we hold ourselves to a minimum. We retain a simple record that a payment occurred, the amount, and the date, so that your account history can be reconstructed if a question arises. We do not store full card numbers on paper or on our office systems, and we ask that you never send card numbers to us by email.
Information Collected Automatically
When you load a page of www.twobyfour.lat, our hosting infrastructure records standard technical details that web servers have logged since the earliest days of the internet. These details typically include the internet protocol address of the device you used, the kind of browser and operating system in use, the page that referred you to us, the specific pages you requested, and the time and date of each request. This information is used to keep the site available, to diagnose faults, and to understand in general terms which pages visitors find useful.
The site is intentionally lightweight. It does not embed social media trackers, it does not run third party advertising scripts, and it does not attempt to identify you across other websites. Aggregate statistics we review tell us things such as how many people viewed the rate board in a given month; they do not tell us who those people are, and we are content with that.
How We Use Your Information
We use the information described above for the following purposes: answering your inquiries and preparing quotes; reserving, renting, and administering storage units; billing and collecting payment; operating the gate, alarm, and camera systems that keep the yard secure; coordinating pickup and delivery jobs you ask us to arrange; maintaining accounts and complying with our record keeping duties; and protecting the safety of our tenants, staff, and property, which includes investigating incidents and preventing unauthorized access to units.
We also use aggregate, non identifying statistics to make decisions about the business, such as which unit sizes to keep available and which pages of the website need clearer wording. We do not sell personal information. We do not rent or trade it. We do not use it for automated decisions that have legal effects on you, and any pricing decision that matters to your agreement is made by a person in our office who you can speak with directly.
Legal Bases for Processing
Where data protection law requires us to identify a legal basis for each use of personal information, we rely on the following. We process information to perform our contract with you whenever the use is tied to a rental agreement or a service you have asked for, such as reserving a unit or coordinating a hauler. We process some information on the basis of legitimate interests, including keeping the yard secure, maintaining business records, and defending legal claims, always balanced against your rights and expectations.
We process certain information to comply with legal obligations, such as tax and accounting rules that require us to retain billing records, and court orders or lawful requests from authorities. Finally, where consent is the appropriate basis, for example if you ask to be notified when a specific unit size becomes available, we rely on the consent you give and you may withdraw it at any time by telling us, without affecting the lawfulness of processing already carried out.
Service Providers and Partners
Like every modern business, we depend on a short list of service providers. Our website is served by a hosting company that stores the technical logs described earlier. Our payments are processed by a payment provider that handles card and bank details under its own security program. Our email is delivered through a mainstream email platform. Our accounting is supported by standard bookkeeping software that stores billing records.
We select these providers with care, we keep the list as short as we reasonably can, and we review it periodically. Each provider is bound by contract to process information only on our instructions, to protect it with appropriate safeguards, and to delete or return it when the work is done. We do not grant any provider permission to use tenant information for its own purposes, and if we learn that a provider has done so, we end the arrangement and take corrective steps. A current summary of the categories of providers is available on request through the contact details in this policy.
Data Retention
We keep personal information only as long as there is a business or legal reason to keep it. Inquiry messages that do not lead to a rental are kept for up to twelve months so we can follow up sensibly, after which they are deleted. Rental agreements, billing records, and payment records are retained for the period required by tax and accounting law, which is generally several years after the account closes. Gate entry logs and camera footage are kept on short cycles, typically weeks rather than months, unless an incident requires specific footage to be preserved.
When the retention period for a category ends, we delete the information or destroy the medium it sits on. Backups created in the ordinary course of system maintenance may retain copies for a limited additional window before they age out of rotation. If you have a question about how long a specific kind of record is kept, ask the office and we will tell you the rule that applies rather than a vague answer.
Security of Your Information
We use administrative, physical, and technical measures designed to protect personal information against loss, misuse, and unauthorized access. Office paperwork containing tenant details is stored in locked cabinets in the office. Digital records sit on systems protected by access controls, so only staff who need a category of information to do their job can reach it. The website is served over encrypted connections, and our hosting provider maintains its own security program for the infrastructure that serves it.
No method of storage or transmission is perfect, and we do not pretend otherwise. What we commit to is prompt and honest handling of problems: if we learn that personal information has been exposed, we will investigate, contain the issue, notify affected people and authorities where the law requires it, and tell you plainly what happened and what we are doing about it. We also ask tenants to help by keeping gate codes private and by telling us quickly if a code may have been shared.
Your Rights and Choices
You have real choices about your information, and we make exercising them straightforward. You may ask us for a copy of the personal information we hold about you, and for a correction of anything inaccurate. You may ask us to delete information that we no longer need for a lawful purpose. You may object to or ask us to limit certain processing, and you may withdraw a consent you have previously given. Where the law grants additional rights, such as portability of data you provided or a right to lodge a complaint with a supervisory authority, we support those rights as well.
To use any of these options, contact the office by telephone at +17199748268 or by email at ask@twobyfour.lat. We will verify who you are before acting, because a privacy right in the wrong hands is a risk to you. We respond within the timeframes the applicable law requires, and there is no charge for a reasonable request. If we decline part of a request, we will explain the specific reason, and you may challenge that explanation.
Privacy for Children
Our storage units and our website are intended for adults. We do not knowingly collect personal information from children under the age of thirteen, and the website does not contain content aimed at children. Rental agreements require the signer to be a legal adult, and our office procedures are built around adult account holders.
If you believe a child has given us personal information through the website or in correspondence, contact us and we will delete it promptly. Parents and guardians with questions about a minor who appears in yard records, for example as an authorized user on a family account, can reach the office through the details in this policy and we will explain exactly what is recorded and what options exist.
Third Party Websites and Links
Our website may link to resources that we do not operate, such as mapping services that help you find the yard or the public pages of our payment provider. When you follow a link away from www.twobyfour.lat, the privacy policy you just read no longer applies, and the destination site handles your information under its own rules. We choose links with care, but we cannot control the practices of other site operators.
We recommend reviewing the policy of any site before giving it personal information. If you ever find that a link from our website leads somewhere that misuses data or misrepresents its relationship with us, please tell us immediately so we can remove the link. Similarly, if a third party claims to act for Two By Four Taylorsville Storage, LLC and you cannot find them described on this website, verify with our office before sharing anything.
International Data Transfers
Two By Four Taylorsville Storage, LLC operates in the United States, and the primary records of the business are held in the United States. If you contact us from another country, the information you send will travel to, and be processed in, the United States, where data protection standards may differ from those in your home jurisdiction. We treat that information with the safeguards described in this policy regardless of where it originates.
Where a service provider stores data in another country as part of serving us, we take the differing standards into account when we choose the provider and we require contractual protections appropriate to the transfer. If you have specific concerns about where a category of your information is held, ask the office and we will describe the arrangement as precisely as we can.
Changes to This Policy
We may update this Privacy Policy from time to time as our operations, service providers, or applicable laws change. When we make a revision, we change the date at the top of the document and post the new version at the same address. For changes that materially affect current tenants, such as a new category of information collected through the gate system, we will also give direct notice by email or at the office counter before the change takes effect.
We keep the policy honest by reviewing it at least once a year, even when nothing has changed, so that the document reflects the yard as it actually operates rather than as it operated years ago. Earlier versions are retained in our office records, and a tenant who wants to see how a provision evolved can request that history.
Contact Us
Every question, request, or complaint about privacy is welcome at our office. Reach us by telephone at +17199748268, by email at ask@twobyfour.lat, or by post at Two By Four Taylorsville Storage, LLC, 3146 E Secret View Dr, Sandy - 84092-4951, United States (US). The office hours are posted on our contact page, and email is answered on business mornings in the order received.
If you are not satisfied with our response to a privacy concern, tell us that too. We would rather keep working a problem than have you walk away from it unresolved, and where the law gives you a right to complain to a supervisory authority or a court, you may of course use it at any time. Thank you for trusting this yard with the things that matter enough to store.